Unlocking the Power of Repeat Business

In the bustling world of commerce, there’s a golden metric that often goes unnoticed: purchase frequency. It’s not just about getting new customers but ensuring that your existing ones keep coming back. For American small business owners, increasing purchase frequency can be the game-changer in scaling operations and boosting profits. Let’s delve deeper into this crucial strategy, one of the three pillars of business growth as highlighted in the original article.


Why is Purchase Frequency Important?

Purchase frequency is the average number of times a customer buys from you within a specific period. A higher purchase frequency means that your customers are returning to your business more often, leading to increased sales without the added cost of acquiring new customers. It’s a clear indicator of customer loyalty and satisfaction.


Strategies to Boost Purchase Frequency

  1. Create More Products: This sounds obvious but when have you created the last time a new offer? Engage existing customers with polls, quizzes or interactive videos and offer them tailored products based on their interaction. Create new products at least every 6 months.
  2. Loyalty Programs: As seen with Starbucks’ success [1], loyalty programs can be a powerful tool. By offering rewards for repeat purchases, you not only incentivize buying more often but also foster a sense of belonging among your customers.
  3. Subscription Models: Offer products and services on a subscription basis instead of a one-off price. This ensures a consistent purchase patter. Examples for this are monthly beauty boxes, magazine subscriptions, or gourmet coffee deliveries.
  4. Exclusive Member Events: Host events exclusively for members or repeat customers. You could offer a special retreat, early access to new events or members-only shopping hours.
  5. Referral Programs: In return to getting existing customers to refer family and friends to you, offer them discounts or special products.
  6. Personalized Email Marketing: Tailored email campaigns based on a customer’s previous purchases or browsing behavior can remind them of your offerings and entice them to buy again. For instance, if a customer bought gardening tools from your store, a follow-up email with a discount on plant seeds can prompt another purchase.
  7. Flash Sales & Exclusive Offers: Limited-time offers create a sense of urgency. By offering exclusive deals to existing customers, you give them a reason to keep an eye on your business and make impromptu purchases.
  8. Engaging Content: Regularly updating your business blog or social media with useful content can keep your brand on top of customers’ minds. For instance, a bakery can share weekly recipes or baking tips, encouraging customers to buy ingredients or tools from them.
  9. Exceptional Customer Service: A satisfied customer is more likely to return. Ensure that every interaction, be it sales or after-sales service, leaves a positive impression.


What Makes Customers Return?

The essence of increasing purchase frequency lies in understanding your customers. It’s about building trust, offering value, and ensuring a seamless shopping experience. Unique selling propositions, like TOMS Shoes’ “One for One” model, can also play a pivotal role in making customers resonate with your brand and return for more.


Real-world Examples

  • TOMS Shoes: Their unique business model of donating a pair for every pair sold not only attracted customers but also ensured they kept coming back, resonating with the brand’s social cause [2]
  • Amazon: Their “Frequently bought together” feature is a masterstroke in encouraging customers to make additional purchases, thereby increasing the frequency of transactions [3]



Increasing purchase frequency is not just a strategy; it’s an art. It’s about understanding your customers, offering them unparalleled value, and ensuring they have every reason to return. For American small business owners, focusing on this metric can unlock unprecedented growth and success.

Looking to further grow your business? Dive into more growth strategies here.

Want to implement some of the above mentioned strategies? Then schedule a free 15 minute call with us here.



[1] Starbucks Rewards: https://www.starbucks.com/rewards

[2] TOMS Impact: https://www.toms.com/de/impact-emea.html

[3] Feedvisor, Understanding Amazon’s „Frequently Bought Together” Feature: https://feedvisor.com/resources/amazon-marketing-advertising-strategies/understanding-amazons-frequently-bought-together-feature/



After exploring strategies to amplify purchase frequency, take the next step for your business: Schedule a free 15-minute Strategy Call today!